Overview
OS X Support Essentials 10.8 is a hands-on course that provides an in-depth exploration of troubleshooting on OS X Mountain Lion. This course is designed to give you a tour of the breadth of functionality of OS X Mountain Lion and the best methods for effectively supporting users of OS X Mountain Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who should attend?
• Help desk specialists, technical coordinators, service technicians, and others who
support Mac users.
• Technical support personnel in businesses that use Mac computers.
• Technical coordinators or power users who manage networks of computers running OS X such as teachers and technology specialists who manage networks or computer labs.

What You Will Learn
• The troubleshooting process and how to become more efficient with available tools and resources.
• Features and functionality of OS X Mountain Lion, including how to find additional information
• How to prepare for Apple Certified Support Professional (ACSP) 10.8 certification

Certification Exam
Students can take the OS X Support Essentials 10.8 Exam to earn Apple Certified Support Professional (ACSP) 10.8 certification (not included in course).

Course Outline
Part One: Installation and Configuration
Part Two: User Accounts
Part Three: File Systems
Part Four: Data Management
Part Five: Applications and Processes
Part Six: Network Configuration
Part Seven: Network Services
Part Eight: Peripherals and Printing
Part Nine: System Startup

Note:This app was not created or endorsed by Apple.