Column Mobility
Detailed App Info:
Application Description
This application is an enterprise mobile solution for BMC Remedy IT Service Management (ITSM) which enables user to quickly and easily:
•View ticket history
•Create and track tickets
•Assign or reassign tickets to themselves, another person, or another group
•Update critical ticket fields: Status, Urgency, Impact, Assignee, Group Name, Description, Resolution, and Categorization
•Close tickets
•Access and update ticket information even when out of network.
•View user’s pending Approvals fetched directly from the ITSM server.
•View Approval details and each Approval’s associated Change Request.
•Approve, Reject and add notes to each Approval.
•View ticket history
•Create and track tickets
•Assign or reassign tickets to themselves, another person, or another group
•Update critical ticket fields: Status, Urgency, Impact, Assignee, Group Name, Description, Resolution, and Categorization
•Close tickets
•Access and update ticket information even when out of network.
•View user’s pending Approvals fetched directly from the ITSM server.
•View Approval details and each Approval’s associated Change Request.
•Approve, Reject and add notes to each Approval.
Requirements
Your mobile device must have at least 3.66 MB of space to download and install Column Mobility app. Column Mobility was updated to a new version. Purchase this version for $0.00
If you have any problems with installation or in-app purchase, found bugs, questions, comments about this application, you can visit the official website of Column Technologies Column Technologies, Inc. at http://www.columnit.com/column-products/bmc-remedy/mobility-bmc-remedy.html.
Copyright © 2011 Column Technologies
