Conflict...it's everywhere.
It's in the workplace, at home, even in the streets.

There are a variety of strategies that have been developed for conflict resolution, this one in particular, emphasises the importance of developing Listening Skills.

The development of Listening Skills and practicing using them, is an important step in creating a skills set in the resolution of conflict.

Included in this app is a bit of background knowledge about conflict and strategies for developing resolutions. This app is designed to be a guide to good communication skills and to provide ideas as a springboard to personal development in the area of conflict resolution.

The Training Area included, walks you through a simple retail-based conflict issue. Although the conflict has been simplified, it is based upon a real world experience and the strategies that have been suggested and applied were successful in diffusing the conflict and gaining client satisfaction.

This app is a must-have for anyone in the retail or service based industries.