Five9 is the leading provider of cloud contact center software. Unlike complex on-premise systems, the Five9 Virtual Contact Center (VCC) Platform was created with the business user in mind,without sacrificing the rich functionality expected in today's dynamic enterprises. Contact centers around the world count on the Five9 cloud contact center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore. Now, with the release of our brand-new Mobile Supervisor application for iPad, you can manage and interact with your agents and contact center from anywhere.

Features:

* Browse, search, and sort your agents in the Agent Grid and Agent List
* Monitor and interact with agents
* View campaign and agent statistics and skill queues
* Listen to agent calls to observe performance, for training purposes, or to get a feel for how a campaign is being received by customers
* Customize the display by choosing from dozens of different metrics

Note: This application interfaces with the Five9 Virtual Contact Center. You must already be a customer of Five9 in order to use it.