The Password Management Utility application is a secure cloud based self-service password management portal. Its purpose is to allow individual users to handle common issues related to their passwords without the need for time consuming IT calls. A user can reset their password, change their password and or unlock their account. Our service works by connecting to your Active Directory or other LDAP compliant database over a secure SSL connection that is only allowed from our servers through your firewall. The authentication is passed in real-time over a secure channel and is NEVER stored in a database.

Users setup a password profile in which they choose three challenge response questions. Two of the questions are from a predefined list of questions with the third allowing a user to pick a custom question. If the user forgets his or her password or needs to reset their account, they can answer the three question challenge and do so. This takes the load off of the IT department as recent studies show that password resets, unlocks and changes account for 20% or more of IT calls.